You may request an exchange for your purchase under the following conditions:
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Incorrect Product: If you receive a product that does not match the item mentioned in your order confirmation email.
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Defective Product: In case the product you receive has a genuine quality or manufacturing defect.
To initiate an exchange, please reach out to our care team within 48 hours of delivery, providing the following information:
- Order number
- Delivery address
- Reason for exchange, and if applicable, include an image of the defective or incorrect product.
- Video of opening the package received
Once we receive your request, our Quality Check team will verify the manufacturing defects (if any). Following that, our customer service team will contact you via email or phone to discuss the necessary action.
Please ensure that the product is returned within 7 days from the date of advice by our Customer Service Department. The returned product must be unused and in its original condition with all components intact.
Colors:
While we strive to display the colors of our products on Fusio as accurately as possible, please note that variations may occur due to differences in computer screens, tablets, and mobile devices.
Incorrect/Incomplete Shipping Address:
Kindly provide an accurate and complete shipping address during checkout. We regret that refunds cannot be offered for orders with incorrect or incomplete shipping addresses. Additionally, if our shipping agency makes three failed delivery attempts or if the recipient refuses the package, we cannot provide refunds in such cases.
Need help?
For any further assistance or inquiries, please don’t hesitate to contact our customer care team. We are here to help!